1. Overview
Kodexram is a communication technology platform designed to help organizations manage customer engagement through Telegram. This Privacy Policy explains what data we collect, how we use it, and how we protect it.
2. Data We Collect
- Account information such as name, email address, company name, and administrator credentials.
- Platform configuration data, campaign templates, message settings, and consent records.
- Usage data including log entries, workflow activity, and diagnostic event information.
- Website analytics, cookie preferences, and contact form submissions.
3. How We Use Data
- To provide and maintain the Kodexram platform.
- To process business inquiries, support requests, and product demos.
- To improve product performance, security, usability, and reporting.
- To maintain permission-based communication records and user preference controls.
4. Cookies and Analytics
Kodexram may use essential cookies, preference cookies, and privacy-conscious analytics tools to understand site performance and maintain secure sessions. Additional details are available in our Cookie Policy.
5. User Rights
Users may request access, correction, deletion, or export of personal data where applicable. Users may also object to certain processing activities, request restriction of processing, or withdraw consent where consent is the legal basis for communication.
6. Data Retention
We retain personal data only as long as necessary to operate the platform, comply with contractual or legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the operational purpose.
7. Data Protection Measures
- Role-based administrative access controls.
- Encrypted credentials and secure token storage.
- Logging, audit trails, and restricted access to operational data.
- Infrastructure and service monitoring to support security and availability.
8. International Processing
Depending on infrastructure and service providers, data may be processed in multiple jurisdictions. When this occurs, Kodexram seeks to apply appropriate safeguards and contractual protections consistent with GDPR-style privacy requirements.
9. Contact Information
For privacy-related questions or data rights requests, contact support@kodexram.com.